Frequently Asked Questions

4LOGIN ISSUES

How do I log into my account?

  1. Go to http://new-members.reversephonecheck.com/customer/.
  2. Locate the "Account Login" box.
  3. Enter your username (email address) and password.

If you require further assistance logging into our members area please click here for further help.

How can I retrieve my password?

If you forgot or lost your password please visit http://new-members.reversephonecheck.com/customer/password. Once you have entered the matching email address, your password will be emailed to you. Please be sure to check your spam and bulk folders if you do not receive your password immediately.

If you require further assistance logging into our members area please click here for further help.

How do I change my password?

First you will need to login to our members area: http://new-members.reversephonecheck.com/customer/. Inside you will see a link on the left called "My Account". Click on that and you will find a link to change your password.

What is my username?

Your username is your email address that you used upon signing up for our service.

5BILLING ISSUES

How can I find my receipt number?

Each time you submit your payment, you will receive an email from them containing your receipt/order number. You can retrieve your receipt/order number by simply referring back to the email from us, or by going to the "My Account" page in the member's area. The receipt/order number will be displayed in the "My Orders" section.

How do I cancel my subscription?

You may cancel your ReversePhoneCheck services at any time. To do so, click here. Please note that Fees are billed monthly in advance; we will not refund the unused portion of your monthly subscription.

How will my charge appear on my credit card?

Your statement will show a charge from SAFECART*ReversePhoneCheck, INFOPAY or ReversePhoneCheck depending on the payment method used.

Will I receive a purchase confirmation email?

Yes. You will receive an email from the support department of ReversePhoneCheck outlining your purchase details.

Is your service subscription based?

Yes. After your initial purchase, you will receive a trial to ReversePhoneCheck’s public records searches. To cancel your subscription and your first recurring charge, contact ReversePhoneCheck within the trial period by clicking here.

Following the trial period, your subscription fees ("Fees") will be billed to the credit or debit card provided as part of your Payment Information on a recurring monthly basis. In return, you will receive a monthly subscription to the following searches: Arrest/Warrant Search, Background Check, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search and more. Please note that the available searches may change without notice.

You may cancel your ReversePhoneCheck services at any time. To do so, click here. Please note that Fees are billed monthly in advance; we will not refund the unused portion of your monthly subscription.

8DATA QUESTIONS

What type of information will I be able to access?

ReversePhoneCheck offers the following searches: Arrest/Warrant Search, Background Check, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search and more.

To learn more about data availability please click here.

Why can't I find any information?

If you are having trouble finding someone, please be sure you check all possible searches and make sure you spelled your search subject's name correctly. Remember, we have over 1 billion records, keep searching!

For additional help please click here.

How accurate is your data?

ReversePhoneCheck is a provider of information gathered from publicly available data. ReversePhoneCheck does not create, verify, or guarantee the accuracy of such data; rather, ReversePhoneCheck receives its information from various sources, including Internet sites. It is not necessarily affiliated with or endorsed by these sources, or compensated by them. All materials and information available through ReversePhoneCheck services are provided "as is" and "as available," and without warranties of any kind, express or implied, and specifically including the warranties of merchantability and fitness for a particular purpose.

How up to date is your data?

Our service allows you to conduct searches of various public records. Any data presented as a result of these searches is derived from records that are not in the control of ReversePhoneCheck and may not always be accurate or complete. Please see the Warranties section in our Terms and Conditions page for more information. As such, we can neither control nor guarantee the accuracy or availability of public records.

Why does the data obtained from the preliminary search vary from the data obtained in the members area?

The preliminary search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the members area based on the same search parameters.

What do I do if my search resulted in outdated or incorrect information?

Kindly contact our Customer Support Department and let us try to help you. To contact our customer support, click here.

What categories and reports are available to search?

Arrest/Warrant Search, Background Check, Birth Records Search, Business Search, Criminal Records Search, Death Records Search, Federal Inmate Search, Inmate Search, Marriage/Divorce Search, Neighborhood Check, People Search by Address, People Search by Name, People Search by Phone, Public Records, Relative Search, Reverse Phone Search, Reverse IP Search, Sex Offender Search, World Records and more.

What countries does your website cover?

You will be able to look-up information about people in the United States - we have the most databases and data centers available for the US.

3CRIMINAL RECORDS

How do I interpret the criminal search results?

While our Criminal Searches can yield useful information, please use extreme caution in interpreting the results of any criminal background search. A positive match does not guarantee the nature or even existence of an individual's criminal record. ReversePhoneCheck is not responsible for explaining or analyzing Criminal Search results. For assistance in interpreting criminal records and other official documents, please contact a competent legal professional.

In which US states can I search criminal records?

Some states do not permit access to certain types of criminal records, or restrict the types of information that may be retrieved by a criminal search. As a result, not all searches will return reports or records. Please refer to our Coverage Area page for a state by state guide to available records.

Can your data be used for employment checks?

ReversePhoneCheck is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., as amended, and the Data or other information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports", as defined by the FCRA. Rather, the Data or other information has been obtained by us as a result of being publicly available to us for our possession, use and dissemination, and the Services and Data are not intended or expected to be used to (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

2OUR SERVICE

How do I use your service?

STEP 1: Select any Premium Search on the left.

STEP 2: Fill the required fields and click the "Search" button.

STEP 3: View the results by clicking the access links or following the instructions on the page. Your search results should appear within a few short seconds after search completion.

If your search yields no results please go back and try removing some information. For example by removing the "city" field you can broaden your search.

For assistance performing searches please click here.

What does my ReversePhoneCheck membership include?

After your initial purchase, you will receive a trial to ReversePhoneCheck’s public records searches.

Following the trial period, your subscription fees will be billed to the credit or debit card provided as part of your Payment Information on a recurring monthly basis. In return, you will receive a monthly subscription to the following searches: Arrest/Warrant Search, Background Check, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search and more. Please note that the available searches may change without notice.

To cancel your subscription and your first recurring charge, contact ReversePhoneCheck within the trial period by clicking here.

2DOs and DONTs USING OUR DATA

Can your data be used for employment checks?

ReversePhoneCheck is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., as amended, and the Data or other information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports", as defined by the FCRA. Rather, the Data or other information has been obtained by us as a result of being publicly available to us for our possession, use and dissemination, and the Services and Data are not intended or expected to be used to (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

What can't I do with this data?

You may not use ReversePhoneCheck for any unlawful purpose. Examples of unlawful purposes include, but are not limited to: stalking or harassing any individual; requesting information under false pretenses; determining the credit worthiness or eligibility of any individual; employment screening; licensing eligibility and any other purpose covered by the Fair Credit Reporting Act.

2PRIVACY

What type of information do you collect?

When you use ReversePhoneCheck, we will not collect any personally identifiable information about you unless you choose to provide such information to us.

If you choose to purchase ReversePhoneCheck products or services, we will ask you to provide certain personally identifiable information such as your name and email address, as well as credit card or other payment information and a billing address. We use this information as required to provide you with the ReversePhoneCheck products or services you have requested.

We do not directly collect or store any personal financial information provided in connection with your purchase of ReversePhoneCheck products or services. All personal financial information required to complete your purchase (such as your credit card number) will be provided to and/or collected by a third party vendor who will process payments and complete transactions.

We store information regarding any searches you may make via ReversePhoneCheck for sixty (60) days, after which time we delete such information.

For further details please view our Privacy Policy.

Do you notify anyone every I time conduct a search?

No. Your searches are completely confidential.

5DO YOU PROVIDE HARD COPIES?

Do you mail hard copies of my report?

No. All search results are displayed electronically after which you can either print or download the reports.

Do you provide birth certificates?

No. ReversePhoneCheck does not provide, sell or issue birth certificates. Our Birth Records search may include the following information: Full Name, Birth City, Birth State and Full Date of Birth.

Do you provide marriage certificates?

ReversePhoneCheck does not provide/send/issue Marriage Certificates. Our Marriage Records search may include the following information: Bride's Name and Age, Groom's Name and Age, Marriage Date, County & State of Filing and Filing Number.

Do you provide death certificates?

ReversePhoneCheck does not provide/send/issue Death Certificates. Our Death Records search may include the following information: Full Name, Date of Birth, Date of Death and City and State of Death.

Do you provide divorce decrees?

ReversePhoneCheck does not provide/send/issue Divorce Decrees. Our Divorce Records search results may include the following information: Respondent's Name, Petitioner's Name, Date of Filing, State of Filing and Filing Number.